How can we help?

KidsRoster is preparing for launch. Each expert sets their own prices, and any amounts that apply to your booking will be shown clearly before you confirm anything.

Yes. Nothing is charged without a clear summary first, and pricing details will be presented before activation after launch.

Browse or search, open a profile, then message the expert or start with a consultation. From there you request the times you want, the expert confirms availability, and you pay securely at checkout. Everything, messages, appointments, and receipts, stays in your KidsRoster account.

You pay securely by card when you book, and every payment has a receipt in your KidsRoster account. You never pay an expert directly or send money outside KidsRoster.

Tell us about your child, your goals, and your schedule. We surface experts who match, with reviews, credentials, and specialties visible upfront. You can message experts before booking to make sure it's a fit.

Tell us. A real person looks into it with you and helps you decide what happens next, usually trying a different expert. Where our policies allow, sessions you have already paid for can move with you, be held as KidsRoster credit, or be refunded to your original payment method. You won't have to work it out alone.

Yes. You can book a different expert whenever you like. Independent experts run their own businesses, so unused sessions don't move automatically; get in touch and we'll look at it with you. Inside an organization, the organization can assign another qualified provider for that service.

Each service sets its own cancellation notice of 12, 24, 48 or 72 hours, and you see it on the service, at checkout and on your confirmation. Cancel with more than that much notice and the value stays with you as credit. Inside the window, the time has already been held for your child and no credit is created.

Cancel or reschedule with more notice than that service's window and the value is preserved, as a refund to your original payment method or as KidsRoster credit, depending on that service's policy. If something else goes wrong, contact us, depending on what happened, the outcome may be a reschedule, KidsRoster credit, or a refund to your original payment method.

If it's one provider inside an organization, the organization has a chance to make it right, usually by assigning someone else for that service. If that doesn't work, or your concern is with the organization itself, contact us and we'll look into it. Where appropriate, unused value becomes KidsRoster credit that doesn't expire.

Every review on KidsRoster comes from a family that actually booked and completed sessions with the expert. No anonymous or unverified reviews. Experts can respond, but they can't edit or remove family feedback.