How can we help?

Families join KidsRoster free. You only pay for the sessions and plans you book. Experts can apply free during our Founding Expert period. Prices for tutoring, coaching, and enrichment are set by each expert and shown clearly before you book.

A Homework Coach is a qualified academic mentor — often a college student, graduate student, future teacher, psychologist, engineer, or scientist — who helps students stay organized, complete homework, build strong study habits, and grow academic confidence. Homework Coaches are offered as a specialty within Academic Support, not a separate primary category.

Once we launch, you'll be able to browse trusted experts, message them directly, and book sessions on a schedule that works for your family. You can adjust or pause any time.

All payments run through our secure platform. Families pay by card at booking, and funds are only released to experts after sessions are completed. You'll get a receipt for every transaction inside your KidsRoster account.

Tell us about your child, your goals, and your schedule. We surface verified experts who match — with reviews, credentials, and specialties visible upfront. You can message experts before booking to make sure it's a fit.

If your first expert isn't the right fit, we'll help you find a better match — at no extra cost. Our Match Promise means you're never stuck with someone who doesn't work for your family.

Yes. You can switch experts at any time from your dashboard. If you're mid-plan, our team helps transfer remaining sessions to a new expert whenever possible.

You can cancel or reschedule most sessions up to 24 hours before the start time with no charge. Late cancellations may be subject to the expert's cancellation policy, which is shown before you book.

If a session isn't delivered as booked, contact support within 7 days and we'll review your request. If the session qualifies under our refund policy, we'll issue a refund to your original payment method. If you're not satisfied with your expert, you can switch to another qualified expert and continue using your remaining sessions. Unused sessions in an active plan are not refundable.

Every review on KidsRoster comes from a family that actually booked and completed sessions with the expert — no anonymous or unverified reviews. Experts can respond, but they can't edit or remove family feedback.