Terms of Service

KidsRoster is a marketplace that connects families with independent tutors, coaches, and enrichment experts (“Experts”). KidsRoster is not the provider of the tutoring, coaching, or enrichment services listed on the platform. Experts are independent third parties, not employees or agents of KidsRoster. Any agreement for services is between the family and the Expert.

You must be at least 18 years old to create an account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Please notify us immediately of any unauthorized use.

• Provide accurate information about your family’s needs and children.
• Communicate respectfully with Experts through the platform.
• Supervise sessions as appropriate and use your independent judgment about whether an Expert is a good fit for your child.
• Pay for services you book in accordance with the posted terms.

• Provide accurate information about your identity, qualifications, and services.
• Comply with all applicable laws, including licensing, tax, and child-safety laws.
• Complete KidsRoster’s onboarding, identity, and background-screening requirements before working with families.
• Deliver services professionally and honor scheduled bookings.

Bookings are made through the platform and are subject to the schedule, rate, and terms set by each Expert. Once a booking is confirmed, both parties are expected to honor it. Changes should be made through KidsRoster so that we can keep an accurate record.

Every booking has a booking location: your home or another location you choose, a location the Expert or organization controls, a community or public location, or a virtual session. The booking location is agreed between you and the Expert through KidsRoster. KidsRoster does not own, operate, inspect, or control any booking location, and does not supervise sessions.

You remain responsible for decisions about your child, including whether to remain present, who may transport your child, and whether a location is appropriate for your family. Experts are independent businesses, not KidsRoster employees or agents.

KidsRoster requires proof of liability insurance from Experts and organizations in higher-risk situations — for example swimming and aquatics, sports and physical activity, cooking and food preparation, licensed clinical services, drop-off programs, transportation of children, and services delivered at a location the provider controls, as well as organizations that send personnel to families or receive children at their own locations. KidsRoster does not require every Expert to carry insurance, and does not require it for ordinary lower-risk instruction such as virtual or in-home academic tutoring, chess, coding, languages, or music. Where coverage is required, KidsRoster asks for evidence of coverage and reviews what is submitted, and may suspend a provider’s bookability if coverage lapses or expires. Reviewing that evidence is not a representation by KidsRoster that coverage is valid, sufficient, or available for any particular incident or claim.

Insurance carried by an Expert or organization is theirs, not KidsRoster’s, and KidsRoster makes no representation that any coverage will apply to a particular incident or claim. KidsRoster does not provide insurance to families or Experts. You may ask an Expert about their coverage before booking, and you should carry any insurance appropriate to your own home and circumstances.

Payments are processed by a third-party payment processor. By booking a service you authorize KidsRoster and its payment processor to charge the payment method on file for the total shown to you before you confirm. That total is itemized: the price of the service, any applicable taxes, and — where it applies — the flat KidsRoster Booking Fee. KidsRoster does not add a percentage family service fee and does not add a payment-processing surcharge to your total.

The KidsRoster Booking Fee is a flat KidsRoster charge for secure registration, scheduling and payment handling, and it is KidsRoster’s own revenue — it is not a card-processing charge and it is not part of what the Expert is paid. The current schedule is no fee on a registration of $30.00 or less, $0.99 from $30.01 through $100.00, and $1.99 above $100.00. It is decided once per payment — on a single registration, on a prepaid package bought as one payment, or on each recurring cycle — and never again when an included class or prepaid session is scheduled or used. It does not apply to a free, volunteer or application-only opportunity, a donation or sponsorship, a membership, a gift card, an invoice, deposit or installment payment, a payment a provider records offline, or a licensed clinical service arranged outside KidsRoster checkout. The exact amount, or its absence, is shown as its own line before you pay and appears again on your receipt. No fee is charged unless it was shown to you before you confirmed.

Booking Fee refunds. If KidsRoster or the Expert cancels before the service takes place and the service charge is refunded in full, the KidsRoster Booking Fee is refunded with it. It is reversed for a duplicate, mistaken, failed or voided payment. It is retained where you cancel and the service charge is not refundable, where only part of the service charge is refunded, and where the outcome is KidsRoster credit, a reschedule or a make-up session rather than a cash refund.

KidsRoster collects a marketplace service fee from the Expert or organization on eligible bookings arranged through KidsRoster. That fee is paid by the provider out of the service price, is agreed between KidsRoster and that provider, and is not added to your total. Experts are paid the service price for the booking less that marketplace service fee and any applicable taxes or authorized adjustments.

Each Expert chooses the cancellation notice window for their own service — 12, 24, 48 or 72 hours — and it is shown on the service, at checkout and on your confirmation and receipt. Where a service does not state its own window, 24 hours applies. Cancel with more notice than that window and the value of that session is preserved for your family; cancel inside the window and no credit is created, because the Expert held that time for your child. The policy model that applies to your booking is named on your booking confirmation and receipt.

Depending on the offering's policy, the value preserved outside the notice window comes back as a refund to your original payment method or as KidsRoster credit — the applicable outcome is shown before you book. If a session was not delivered as booked, KidsRoster's resolution may be a reschedule with the same or a different provider, KidsRoster credit, or a refund to your original payment method, decided under the policy shown at checkout. Report the issue from your receipt or session details, or email support@kidsroster.com. The full rules live in our Cancellation Policy and Refund Policy.

KidsRoster wants every family to feel confident about their first session. If your first session with a matched Expert is not a good fit, contact us within 48 hours and we will help you find a different Expert or credit the amount toward another booking on the platform. Details and eligibility are described in the Match Promise information on our site and may be updated from time to time.

You agree not to:

• Circumvent the platform to avoid service fees;
• Misrepresent your identity, qualifications, or intentions;
• Harass, threaten, or endanger any user;
• Use the platform for any unlawful or fraudulent purpose;
• Interfere with the security or normal operation of the platform.

To the fullest extent permitted by law, KidsRoster LLC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the platform or the services provided by Experts. KidsRoster does not guarantee any specific outcome from the services offered by Experts. To the extent liability cannot be excluded, our total liability to you for any claim will not exceed the amount you paid to KidsRoster in the 12 months preceding the event giving rise to the claim.

Some organizations on KidsRoster are nonprofit or community organizations. There is an important difference between paying for a program or service through KidsRoster and making a charitable donation to an organization.

• KidsRoster does not process donations. KidsRoster does not solicit, receive, hold, administer, or disburse charitable donations or contributions. Donation payments are never made through KidsRoster checkout.
• Where an organization chooses to display a donation link, that link leads to a site operated by the organization or its selected fundraising provider. Any donation you make is solely between you and that organization or provider, and is governed by their terms and privacy practices.
• Payments you make through KidsRoster are payments for the program, service, or place shown at checkout. An organization’s nonprofit or tax-exempt status does not make such a payment a charitable contribution, and a KidsRoster receipt is not a charitable donation acknowledgment or tax receipt.
• KidsRoster makes no representation about any organization’s tax-exempt status or about whether any payment or contribution is tax deductible. Any review KidsRoster performs of a nonprofit claim is for marketplace purposes only and is not a certification of tax status. Please consult the organization and your own tax advisor.
• The organization is solely responsible for its fundraising activities, including charitable solicitation registrations, required disclosures, donor receipts and acknowledgments, use of funds, and refunds of donations. Questions about a donation, including a refund request, should be directed to the organization.

The KidsRoster name, logo, website, software, and content are owned by KidsRoster LLC or its licensors and are protected by intellectual-property laws. You may not copy, modify, distribute, or create derivative works from the platform without our prior written consent. You retain ownership of the content you submit, and grant KidsRoster a limited license to host, display, and use it to operate the marketplace.

You may close your account at any time by contacting support@kidsroster.com. We may suspend or terminate accounts that violate these Terms, that pose a safety risk to families or Experts, or where required by law. Certain provisions of these Terms survive termination, including sections on payments owed, limitation of liability, intellectual property, and governing law.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The state and federal courts located in New York will have exclusive jurisdiction over any dispute arising out of or related to these Terms, except where prohibited by applicable law.

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

KidsRoster LLC — support@kidsroster.com.