Cancellations, Credits & Refunds

Every booking shows the cancellation window its provider chose — 12, 24, 48 or 72 hours — before you pay. If you cancel with at least that much notice, the full value of your booking is preserved as KidsRoster credit toward another eligible booking. If you cancel inside the window, no credit or refund is created, because the session was held for your child.

If a service was not provided, a payment was made in error, or a refund is otherwise appropriate, KidsRoster may approve returning the payment to your original payment method.

If your booking starts at least 14 days after you pay, you also get 24 hours after booking to cancel for a full refund to your original payment method, on top of the notice window above.

Each provider chooses their own cancellation notice window from the options KidsRoster offers. The window that applies to your booking is shown before you book.

Need help? Contact support@kidsroster.com and we'll be happy to help.