Subscription & Refund Policy

The KidsRoster Clinical Directory Listing is a fixed Directory Listing Fee for directory placement, profile hosting, search visibility and related advertising and platform services. It is separate from any professional service fees you charge families, and it is not calculated as a percentage of professional-service revenue, referrals, patients, inquiries, bookings, sessions or practice revenue.

KidsRoster takes no commission on licensed clinical professional fees and does not add a family payment processing fee to them. Families do not pay this subscription.

The founding Clinical Directory Listing rates in effect today are:

• One licensed clinician: $20 / month or $180 / year.
• A practice representing two or more licensed clinicians: $39 / month or $360 / year.

These are founding rates for clinicians who apply now and complete their profile. They are not necessarily KidsRoster's permanent standard pricing. The price is fixed in advance for the period you pay for and does not vary with volume of any kind.

Unless we tell you otherwise when you activate, your first 2 calendar months from activation are complimentary: you are charged $0 today. We collect a payment method at activation so the first recurring charge can happen automatically on the date we show you before you confirm.

After the complimentary period, your chosen plan amount is charged automatically on your selected cadence — monthly or annually — until you cancel. The exact amount, cadence and first-charge date are shown in your billing area before you confirm.

Subscription billing is handled through Stripe Billing. You authorize KidsRoster to charge the payment method on file for the plan amount and cadence you selected. Charges are in U.S. dollars. Taxes may be added where required by law.

Monthly plans renew each calendar month on the date Stripe establishes based on your subscription start. Annual plans renew each year on the same basis. We do not send a separate invoice for monthly plans unless you request one through your billing portal.

Founding rates remain available to you only while your subscription is continuously active and in good standing. You may switch between founding monthly and founding annual billing without losing founding eligibility. If you fully cancel or deactivate and return later, then-current rates apply.

You may cancel your subscription at any time from your account billing area or the Stripe Customer Portal. Cancelling stops your next renewal; it does not end access immediately.

If you cancel, you keep full access to your listing, tools, records and families until the end of the period you have already paid for. After that date, future billing stops, your public profile is hidden from Browse, Search and Discover, and regulated booking is switched off. Your profile, credentials, reviews and history are preserved in case you return.

If your plan has not started yet — for example, you are still within the complimentary period and no paid charge has occurred — cancelling simply stops the subscription from ever starting, and you are not charged.

Pausing is different from cancelling. When you pause, your next renewal is stopped but your subscription remains active through the period you have already paid for. Your profile stays visible and bookable, and your portal keeps working, until the end of that period.

After the paid period ends, billing stops, your profile is hidden from Browse, Search and Discover, and regulated booking is switched off. You may resume at any time as long as your credentials and eligibility are still current. Resuming before the period ends simply continues the same subscription; resuming after it ends starts a new subscription at the plan price available to you then.

Hiding your profile from public discovery is a marketplace control, not a billing control. Hiding your profile does not pause, cancel or reschedule your subscription, and making your profile visible again does not change your billing or renewal date.

Because the subscription grants continuous access to directory placement and platform services, time already paid for is not refunded automatically when you cancel or pause part way through a period. No prorated refund is owed unless required by law or KidsRoster approves one in its sole discretion.

We will issue a refund to your original payment method if a charge was taken in error, if your plan was never started and you cancelled before the first charge, or if another exceptional circumstance makes a refund appropriate. Approved refunds typically appear within five to ten business days, depending on your bank.

If a payment fails, Stripe's retry and recovery schedule runs its course. A single failed payment does not remove your access immediately; your plan enters a recovery window while you update your payment method.

We may update this policy or the subscription price from time to time. If we change the price, the new price applies only to future periods and never retroactively to a period you have already paid for. We will give you notice before any price change takes effect.

Questions about your subscription, cancellation or a refund should be sent to support@kidsroster.com.